Archive for November, 2008

Peak Performance

Thursday, November 6th, 2008

Peak Performance

Written By - Iyer Subramanian
Courtesy: The Human Matrix (www.thehumanmatrix.com)

When you are assigned with an important project by your boss it is essential that you establish a series of yardsticks or measures that you can use to evaluate your progress, day by day & hour by hour. The more clear & specific the measures you set, the more accurate you will be in hitting your targets on schedule.

If you want accomplish the project resolve to accomplish at least one specific part of a larger goal each day, & never miss a day. Without imposing yourself in the form of deadlines no task can be accomplished.

When you are focusing on a project your performance on the job is already at work. You need to give your best performance consistently & regularly to get superlative results.

There are 3 keys to peak performance in achieving your goals

Commitment- When you make a firm commitment to achieve a particular goal, & you put aside all excuses, it is very much like stepping on the accelerator of your subconscious mind. You will be more creative, determined & focused than ever before. The people who are in the top positions are those who make clear, unequivocal commitments & then refuse to budge from them, no matter what happens.

Completion is the second ingredient in peak performance. There is a big difference between doing 95 percent of a task & doing 100 percent of a task. In fact, it is very common for people to work very hard up to the 90 percent or 95 percent level & then slack off & delay the final completion of the task. This is a temptation that you must fight against. Instead you must continually force yourself, discipline yourself, to resist this natural tendency & push through to

Completion.

Every time when you complete a small task, you feel happier. When you complete a large task, you feel happier still. When you finish the various steps on the way to the completion of a large task, at every achievement you get an endorphin rush. You feel continuously happy & exhilarated when you are working steadily toward the completion of an important job which your boss has given.

The Human Matrix

The third C, after commitment & completion, is “Closure.” Bringing closure to an issue in your personal or business life is absolutely essential for you to feel happy & in control of your situation. Lack of closure – unfinished business, an incomplete action of any kind – is a major source of stress, dissatisfaction, & even failure in business or at work. It consumes enormous amounts of physical & emotional energy.

When you get your tasks done well in the said order you have earned the name of “dependability.”

When you are dependable in your place of work or getting the jobs done as assigned by your boss you will not only get paid or compensated more but will also be promoted faster. You will ultimately become extremely valuable than anybody else. The happiness & the enjoyment which you achieve as a result of completing any project well are indescribable. The feeling of fulfillment, achievement puts you on a pedestal & you are eager to take on more & more difficult project as a challenge. Thus, your mental state will always be high positive. Example: Just see any successful person in cinema, business, sports, music, and arts. They attach a lot of pleasure while performing their job & when you attach pleasure & happiness instead of pain while discharging your functions you tend to give out your PEAK PERFORMANCE.

MANAGING A TERMINATION

Thursday, November 6th, 2008

MANAGING A TERMINATION

Source: http://www.humanlinks.com

It is usually a manager’s most dreaded task - termination. But when an employee’s performance doesn’t improve after months of counseling, coaching, and documenting, you’ve got to face it.

Firing for substandard performance means one of two things: either the employee can’t do the job even after substantial training, or he/she can’t get along with others even after considerable counseling.

If you’ve been doing your job, you’ve spoken to him/her informally and formally, and you two have agreed on improvement plans that the employee hasn’t carried out. Throughout the disciplinary process, you’ve kept written records of conversations, agreements, and your observations. In short, you’ve seen no positive change. At this point, termination will not only be a shock to the employee, it may almost be a relief.

Don’t just do it unmercifully. Even when he or she knows what’s coming, rejection and humiliation still hurt.

Use this handout as your guide to handling a difficult situation. These tips will not only make all parties more comfortable with a termination, but may well keep you out of court, too!

1. Make sure you’re on solid ground in discharging the employee.

2. If you do have grounds to discharge, write a termination letter to present to the employee.

3. Plan the meeting..

4. When the employee arrives, don’t beat around the bush or launch into mindless chitchat.

5. Be prepared for a reaction of shock and denial, pleading and tears, or anger.

6. If possible, ask the employee if he’d prefer to resign rather than being fired.

7. Give the employee the letter you’ve prepared.

8. Finish the meeting.

How to motivate others

Thursday, November 6th, 2008

How to motivate others

Source: http://humanlinks.com/manres/articles/motivate_others.htm
www.thehumanmatrix.net

Motivation generates success. Therefore we pay attention to motivation. If you are in a leadership role as a manager, chances are you are preoccupied with how to motivate others. We talk about motivation. We read about motivation. Most of us remember salient points about motivational theories. But are we motivated to do anything about it? What can we do? Can we motivate others? The answer seems to be that we cannot motivate others, but we can create conditions for people to motivate themselves.

This practical guide explains six easy-to-use principles for motivating others and contains three tables with specific advice for EVERYONE ELSE.

MOTIVATION COMES FROM WITHIN

The most important thing to keep in mind about motivation is that we cannot motivate others. Motivation comes from within-people motivate themselves. The only thing a supervisor, a manager, or anybody else can do is to create the conditions for people to motivate themselves.

SIX PRINCIPLES FOR MOTIVATING OTHERS

1. Positive thoughts motivate.

2. Enjoyment motivates.

3. Feeling important motivates.

4. Success motivates.

5. Personal benefits motivate.

6. Clarity motivates

What can everyone do to Create situations that Motivate?

PRINCIPLES OF MOTIVATION WHAT EVERYONE CAN DO TO MOTIVATE OTHERS

1. Positive thoughts motivate. Compliment people on their success.

2. Enjoyment motivates. Smile. Your enjoyment will be contagious. Demonstrate your pleasure

when people and the team succeed. Participate enthusiastically in social activities such as having coffee or lunch together.

3. Feeling important motivates. Ask people for their opinions. Listen intently to what they say. Consider their thoughts carefully. Give credit when you use someone else’s idea.

4. Success motivates. Set clear, reasonable goals for yourself and with others. When you attain

your goals, advertise your success. Compliment individuals on their contributions to the group.

5. Personal benefits motivate. Identify how you can personally gain from an activity. Keep these benefits in mind. Evaluate your level of success. If you don’t succeed, determine why- so you will know what to do to succeed next time.

6. Clarity motivates. Plan your messages, oral and written. Take time to ensure that you

communicate clearly. Check with others to ensure that they understand what you say.

PERSONALIZED MOTIVATION

Each of us has motivational hot spots. We need to keep this in mind while we try to create situations that motivate others. What motivates you or I may be different from what motivates someone else. Be careful. Don’t force your motivation preferences on someone else. The safest way is to include all six motivational elements in your undertakings. That way you will connect

with everyone’s motivational hot spots.

Creating the best work culture

Thursday, November 6th, 2008

Creating the best work culture

By: Smith http://www.123oye.com

The work culture is the key to high performance.

More important, influencing the work culture is a manager’s best opportunity for creating high performance. “Culture” is a 24-hours-a-day training program that exists inside any organization.

It’s teaching and influencing all the time. Sometimes it’s teaching what we like it to teach and sometimes it’s not. It’s very difficult to “swim upstream” against the culture.

The best of all possible worlds is a consistent, positive, reinforcing culture–and good sales managers are discovering that the best way to leverage their efforts is to manage the culture. After more than 10 years of research, we’ve come up with five factors that are critical to creating and maintaining a high-performance work culture. Listed in order of importance, they are:

1. A Shared Sense Of Mission Or Purpose. it’s the culture equivalent to purpose. It answers the questions “What’s expected around here, what do we do, and why do we do it?” If the only answer that you have is “making money,” be prepared for your people to ask for as much as they can get for doing as little as they can. On the other hand, if you’ve taken the time to establish a mission–and especially if you’ve taken the time to involve your people in the process—that larger sense of mission will help people focus on achieving their part of the mission.

2. Clear And Attainable Goals. People perform best when they have specific goals. Goals that are reachable yet that stretch them. Don’t tell people what to do, or how to do it, but give them the map, the destination, and sometimes the general direction in which to start.

3. Frequent Objective feedback. People learn quickly and work well when they are told how they’re doing. Debrief and summarize every joint call you make. Don’t assume that people know how they’re doing or know what you think. Lead with positive information first, but always be honest, objective, and specific. Help your people learn from every selling experience.

4. Positive Rewards for Appropriate or Approximate Performance. Selling is like playing tennis: Very few people get it right the first time. Sincere, positive reinforcement (”You did that really well.” “You really understand this.” “You’re doing a great job.”) Helps people learn. Catch people doing something right, and tell them about it.

5. Timely Support And Help When Requested Or Needed. This is an issue of priorities for most sales managers. It’s deciding what your job is. Are you there to track numbers and quotas? Or are you there to support your people? Clearly, both jobs have to be done, but the job of Coach is the critical job in creating high-performance team.

7 Horrible Hiring Mistakes

Thursday, November 6th, 2008

7 Horrible Hiring Mistakes

Source: http://www.humanlinks.com

You need to hire the best employees. You undoubtedly hired some employees who were losers.Oops! Well, let’s be more diplomatic. Let’s just say you hired some “underachievers” you would have been better without.

Or maybe you have the curse of hiring only “average” employees – people who are average in productivity and average in producing profits.

Question: Who wants to hire “average” (or “below average”) employees?

Answer: No one!

To hire the best, you need to avoid the problems that plagued your previous hiring decisions. So, let me reveal seven horrible hiring blunders or mistakes you may have made.

1st Horrible Mistake: = Interviewers typically do a lousy job at predicting job success.

This is a proven fact, verified by a lot of research. Statistically, most interviewers do about as well as flipping a coin!

2nd Horrible Mistake = Reference checks fail to tell you what you really need to know.

Most employers are so freaked out about giving reference checks that they tell you nothing or barely anything useful about how an applicant performed on-the-job. Another way to put that is most reference checks are about as non-useful as simultaneously (a) flipping a coin while (b) rubbing a rabbit’s foot!!

3rd Horrible Mistake: You relied on your “gut feel” or “intuition” & you were W-R-O-N-G.

Later, as you moaned about the mistake you made by hiring the wrong person, you asked Yourself, “I knew what I was feeling. But, what was I thinking?”

4th Horrible Mistake: You used subjective prediction methods to make hiring decisions.

For example, you relied on subjective interviews, subjective reference checks, and objective “impressions “of the applicant. Wow! Were you ever off-base. And then you and your company needed to pay for your incorrect hiring decisions. That is expensive, time-consuming, and frustrating.

5th Horrible Mistake: You used NO objective AND customized prediction method.

Important: Research shows pre-employment tests are the most objective method to make predictions. But, make sure you use a test customized for specific jobs in your company!

If you have not used tests customized for specific jobs in your company, then you really have missed out on the most objective and customized prediction method you could use.

6th Horrible Mistake: You [stupidly] told the applicant what you were looking for!!

Then, lo-&-behold, the applicant spent your entire interview telling you s/he just happens to possess all the skills, talents and qualities you – stupidly – told the applicant you want in an employee.

For example, let’s say you – stupidly – told the applicant you need to hire an employee who excels at teamwork, customer-service, and correctly handling small details. I bet I can predict what that applicant told you in the interview: The applicant told you – with a serious yet pleasant expression – which s/he excels at teamwork, customer-service, and correctly handling small details.

7th Horrible Mistake: You terribly harm any person you should not have hired.

Let’s be humanistic about it. If you hire the wrong person, the applicant also loses. People crave to work in a job where they will do well and enjoy it. People hate a job where they will perform only average or below average, and not enjoy the work. So, you actually benefit the applicant you carefully evaluated using customized, objective hiring methods.

Summary: When you hire . . .

1. high-achieving “superstar” employees, both you and your company win.

2. Underachieving employees, (a) you lose and (b) your company loses.

So, make sure you use customized and objective prediction methods, like pre-employment tests,Bio data and more, to make sure you hire employees who are (a) Productive, (b) profitable, and (c) low turnover.